The global airline industry mishandled 23. 1 million checked bags in 2015, fewer than the 24. 9 million bags mishandled more than a decade ago in 2003. What’s remarkable, however, is that airlines flew 1.61 billion more passengers in
2015 than they did in 2003.
Te rate of mishandled bags per 1,000 passengers hit
its highest level in 2007 at 18.88. If both that rate and
the number of passengers had kept rising, the cost—in
terms of dollars and airlines’ reputations—would be
nearly unbearable for the industry.
But the good news for airlines is that the global rate
of mishandled bags was just 6.53 per 1,000 passengers in
2015, down 11% year-over-year. Te 2015 mishandled
rate, the lowest ever recorded, was a third of the 2007
rate and half of 2003’s 13. 2 rate. According to SITA, this
means the industry has saved $22.4 billion on baggage
handling since 2007.
SITA, an IT business solutions and communications
services provider to the air transport industry that has
Mishandled bag numbers are falling even as passenger
numbers rise, saving the industry billions. BY AARON KARP