Dallas Fort Worth Interna- tional Airport (DFW) is more than just an airport; it has transformed into a su- perhub providing air service that is forecast to serve 73 million passengers in 2019, generating almost $40 bil- lion of economic impact to the north Texasregion.
In the competitive world of aviation, DFW continually invests in the customer experience, innovation and
technology, and global initiatives to attract new airline
DFW’s Terminal Renewal and Improvement Pro-
gram (TRIP) consisted of $1.9 billion in renovations
to nearly 3 million square feet of total space—about 2
million square feet of public space in Terminals A, B,
and E. Te project enhancements included new parking
garages, electric vehicle charging stations, terrazzo foor-
ing in the terminals, renovated gates and lounges, new
concessions, automated baggage handling and new rail
transportation services. DFW also leverages the right
technology to make operations more efcient and pro-
vide passengers a seamless experience. Enhancements
such as mobile applications, wait-time technology, au-
tomated screening lanes and biometric boarding move
customers efciently through the system.
International passengers give DFW high marks for
the variety and quality of restaurants and shopping facilities, as well as the ambience of the airport, placing it
in the top fve of North American large airports.
One innovation that elevates the customer’s experience in the terminals is electrochromic glass technology. Te dynamic glass installation optimizes tint levels
in windows to allow more natural light. Data shows
that dynamic glass also reduces the energy consumption needed to cool the space. With cooler gate temperatures, space utilization near the dynamic glass more
than doubled, as more travelers chose to sit by the windows and enjoy airfeld views.
DFW’s new and improved Experience Hub has revo-
FORT WORTH INTERNATIONAL D A L L A S F O R T W O R T H
OF THE YEAR