Typically, the first thing passengers see when boarding aircraft is the galley. If irst impressions truly count, there’s an opportunity here for an airline either to look like every other carrier since the
1960s or to set itself apart with some “wow” factor,
Changes in galley confguration and technology demonstrate how some airlines are evolving to attract new
customers and retain market share.
“Te major evolution in commercial airline and top-
tier business jet galleys have been space efciency, reli-
ability, lighter weight, and technological advancements
to make service more efcient bridging towards the galley
with artifcial intelligence,” Airline Passenger Experience
(APEX) and International Flight Services Association
(IFSA) CEO Joe Leader said. “Space efciency has meant
changes that think about more efective use rather than
“Aircraft galleys have always played an important role
in fulflling passenger demand for food, beverages and
other amenities during fight,” Airbus systems engineer,
responsible for galley innovation, Matthias Reiss said.
“Evolving from mainly storage compartments in the past,
more and more food preparation equipment types have
been introduced into galleys during the last decades to
suit permanently increasing passenger and airline needs.
Currently, some airlines are driving ancillary revenues
from catering with premium quality food and pre-fight
ordering opportunities. Onboard bars give passengers the
opportunity to pick up meals, snacks or drinks whenever
they want during fight.”
Changing tastes of passengers and new meal oferings
onboard are other reasons why airlines are customizing
galleys, but it’s also about airline image.
“It’s all about the brand,” said Ray Hough, director of
sales and marketing of interiors and structures at Rockwell Collins, formerly B/E Aerospace.
On platforms like the Airbus A350—for which Rockwell Collins ofers a next-generation galley—cabin furnishing, including galleys, crew rests, lavatories, “should
have the same design language, so that it looks like everything came from the same stable,” Hough noted.
Lufthansa Technik head of aircraft modifcation product sales Nina Schulz said state-of-the-art galley concepts
are providing additional “living” space for the passenger.
“Tey evolve into a leisure or social area, especially on
widebody aircraft,” she said. “Increasingly sophisticated
service concepts and optimized crew procedures combined with innovation are driving the galley OEMs.”
The smart galley
Digitization and technology are also shaping the galley environment. “Galley manufacturers are looking at
health monitoring, enabling data collection on the performance of the equipment so that issues can be avoided
or more efectively solved,” Boeing Commercial Airplanes director, payloads and customer engineering Dan
Innovations such as quieter galley cooling systems
and more spacious, energy efcient galleys are coming
available, he added. Features such as more efcient stowage through better-designed compartments, inserts that
make cooking easier, and attractive fnishes versus those
old metal doors are making galleys both more useful to
crews and more appealing to customers.
“A major enabler will be the digitalization technologies such as communication platforms to cope with new
airline catering revenue models and to achieve space,
weight and waste savings with regard to airlines catering
THE AIRBUS A350 rear galley was developed by
Airbus and JAMCO.