majority are not. The cost of parts and repairs score
low with these suppliers, as does the ease of doing
business. This may reflect the many mergers and
acquisitions that have taken place in recent years
involving this sector of the industry; customers
can have a hard time navigating through chang-
ing, complex organizations made up of multiple
There were 224 qualified responses to the survey; respondents were
balanced across regions, operator types, and fleet sizes
2018 Air Transport Aftermarket Customer Satisfaction Survey Respondents
Total = 224 Qualified Respondents*
Source: 2018 Air Transport Aftermarket Customer Satisfaction Survey
*347 respondents initiated the survey; 123 disqualified due to lack of interaction and familiarity with OEMs
By Operator Region By Operator Business Model
By Operator Fleet
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